NCS Launches MIS File Tracker, Begins Pilot Rollout at PTML Command
Kathy Kyari
The Nigeria Customs Service (NCS) has launched its Management Information System (MIS) File Tracker, with the pilot rollout commencing at the PTML Area Command as part of its ongoing drive to deepen digital transformation and improve administrative efficiency across the Service.
Speaking at the launch, the Comptroller-General of Customs, Adewale Adeniyi, said the initiative forms part of efforts to strengthen the use of technology for efficient personnel administration and faster processing of official documentation.
Represented by the Deputy Comptroller-General in charge of ICT/Modernisation, DCC Oluyomi Adebakin, the CGC described the deployment as another milestone in the Service's expanding modernisation agenda.
According to him, the agenda is focused on deploying digital solutions to improve operational efficiency, enhance transparency and facilitate seamless trade.
Adebakin reaffirmed the Nigeria Customs Service's commitment to leveraging technology to transform its operations and improve service delivery. As the architect of several landmark digital initiatives, including the Nigeria Trade Portal and the Customs Verification Management System, she said the deployment of the MIS File Tracker further demonstrates the Service's resolve to embrace innovation in line with global best practices.
"The introduction of the MIS File Tracker will further strengthen the command's reputation as a centre for innovation within the NCS with key features that promotes ease of administration."
Explaining the functionality of the platform, Adebakin said, "The MIS is an Enterprise Platform for all Customs administrative processes that would serve as a Single Sign-On (SSO) application which enables one unified data set to be used across all departments administratively."
She urged officers to utilise the application for key administrative functions, including Leave and Pass Applications, File Tracking, Duty Roster, Internal Staff Orders, Nominal Roll and other administrative processes. She added that the platform also provides avenues for feedback on areas requiring modifications, additions and improvements.
According to her, the deployment is expected to streamline internal workflows, reduce manual processes and support data-driven decision-making across the Service.
The PTML Area Command, widely regarded as one of the most technologically advanced commands in the Nigeria Customs Service, has continued to serve as the preferred pilot location for major customs modernisation projects, including the Unified Customs Management System (UCMS), also known as B'Odogwu.
Speaking at the event, the Acting Controller of the Command, Deputy Comptroller Nura Miko, expressed confidence in the command's ability to successfully implement the pilot phase and serve as a model for customs innovation.
He stated that "the command is maximising all technological backed trade facilitation initiatives made possible by the NCS Management."
While appreciating the Comptroller-General for his confidence in the command, Miko disclosed that efforts are underway to improve cargo clearance efficiency.
"Efforts are in place to reduce the two hour cargo clearing record for compliant RoRo cargoes to one hour."
Describing the initiative as another significant step in the Service's digital transformation journey, Miko added: "The PTML Command will justify the confidence reposed in it by seeing to the success of the MIS File Tracker from the rollout stage to full success." He said
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