Jumia Foods, Domino’s Pizza partner to enhance customer experience

Jumia Food Nigeria, leading online food delivery, has brokered a partnership hinged on technology with Domino’s Pizza to bring meals closer to Nigerians and better their customers’ experiences.

Mr Massimiliano Spalazzi, Chief Executive Officer, Jumia Nigeria, made the disclosure during a news conference at Domino’s Pizza, Ikoyi, in Lagos.

Spalazzi said the partnership aimed at topmost customer satisfaction would provide a steady supply of Domino’s portfolio to consumers through the Jumia Food platform within the shortest time possible.

He added that Jumia was very ambitious and big on Nigerians having a wide variety of their meals fast and available at their doorsteps.

He said that Jumia Food data 2021 placed pizza first as the most promising cuisine ordered in the country followed by Chinese and shawarma, respectively.

According to him, foreign cuisines are growing fast as Nigerians explore various meals available to them.

Spalazzi said that the partnership with Dominos would help the pizza company reach a more larger customer base, grow the company and boost employment and the Gross Domestic Product (GDP) of the country.

“We are delighted to provide our online platform where consumers in Nigeria can order their favourite pizza delight from Domino’s Pizza outlets available at the click of a button on Jumia Food.

“We have spent a decade in Nigeria, and since our inception, we have continuously strived to impact the lives of millions of consumers through innovation and technology.

“Our partnership with Domino’s Pizza is another step to making meals more accessible to consumers across the country through our platform,” he said.

Spalazzi reiterated Jumia Food’s commitment to ensuring that customers continue to benefit across the various e-commerce options that Jumia Nigeria provides.

Head, Commercial, Jumia Foods, Mr Oluwafemi Ajulo, noted that the partnership was in tandem with the company’s mission to transform life in Africa as the world gravitate toward digital platforms for their everyday needs.

“At Jumia, we would continue to transform everyday life in Africa by providing convenience, comfortability and affordability of goods and services to numerous consumers across Africa.

“We would also keep creating an avenue for sellers to access new customers as we generate revenue and create jobs,” he said.

The Chief Executive Officer, Eat’N’Go Africa, Mr Patrick McMichael, expressed his delight at the projected expansion of the company’s pizza offerings to Nigerians through listing on Jumia.

McMichael noted that the partnership with Jumia meant Domino’s became the first pizza manufacturing business to focus on providing customers with opportunity to order from any platform they want.

“We care deeply about the convenience of our customers and hence the reason why we continuously aim to provide unequalled services throughout our value chain hence our partnership with Jumia Food as we partner both technologies to bring customer satisfaction.

“Customer satisfaction is key for us at Domino’s Pizza, and giving our customers multiple ordering channels from which to choose is critical in ensuring we achieve our goal.

“Jumia provides us with the technology to reach more customers, while Dominos would deliver the product and always handle the last mile and our 20 minutes guarantee would always stay,” he said.